Customer Satisfaction Is Our Primary Concern.
Here at Trade Right Cars, we pride ourselves on the very high standards we set. With over 5,000 sales since we established, your comments and reviews are very important to us. As we continue to grow and adapt, your feedback helps us tremendously.
We would like to thank all of our customers for their purchases. We have built some great relationships and will continue to do so. A handful of customers are almost in the double figures.
Reviews are very important in business, it signifies how a company is run and generates confidence to future buyers. Below we have highlighted some reviews we have been left online. But please, type our company name into a search engine and have a look for yourself.
Dr. Lindsay GeorgeDear Nigel,
I just wanted to say thank you. I haven't had the customer service I had from you from any garage recently. Also thanks for your honesty, professionalism and willingness to go the extra mile to deliver the car and show Mike the documents and make sure he was happy while I was at work.
Everything you said you would do and more (including adding petrol) has been done.
We are very happy and delighted to have found a new garage that I would fully recommend to my friends.
Best wishes and a Happy New Year,
Dr Lindsay George
Andrew DransfieldVery friendly and professional. Extremely happy with the Mini Cooper S, in immaculate condition and a fantastic price! Thank you to Nick for all your help.
Garry DelemoreWas looking for a decent run around for my partner found a car here nice guys to deal with would recommend
Daphne LansburySwift, professional service explaining everything that I needed to know. Love my car and left feeling confident I've bought from a reputable company. Thank you for making buying easy and enjoyable.
Beverley O'NeillI would just like to give a shout out to Nigel, the owner of this family run car dealership. You went above and beyond what any other company would have done. You're customer service has been nothing short of brilliant from start to finish so, front the bottom of my heart, thank you! You made buying my van an easy decision to make and the journey down from Scotland well worth my while. It was our pleasure to finally meet you in person, you are such a genuine and honest guy so can't thank you enough.
Abbie DarlingtonI have had 2 cars from here now. Very pleased, they can't do enough to help you. Would highly recommend. Love my new Audi! Thanks Nick & Nigel
Kirsty LewisHighly recommend. So easy to deal with and put me as ease.no pressure at all. Were very friendly. Will definitely be recommending to friends and family
J Dubz12I highly, highly recommend Trade Right Cars. I found the car I liked online and gave them a call in the morning; first of all booking a viewing was really easy. They also agreed on the phone to part exchange my current car for double what I expected for it, with ease.
When I got there in the morning the staff were really polite. They let me view the car on my own and test drive it by myself without pressuring me to buy it or anything. By lunch time that same day they had the car ready and MOT'd for me (and kept me in the loop via Whatsapp throughout the day too).
They just made the whole process really smooth and it wasn't stressful at all. They even gave me some money to put some fuel in the tank when I drove away with the car as it was low.
Cherie ThomasAlways my first place to go for a new car. Reasonable prices. Friendly staff. Never no pressure to buy. Bought a few cars from there. Wont go anywhere else!
Elaine HeppleGood experience. I wanted a cheap car but not too shabby. Got a very nice car at a competitive price. No hard sell. Good advice on financing.
Michael StephenRecently bought a van from here and have to say the service was very professional and the purchasecouldn't have gone any more smoothly .Nigel and nick were brilliant from start to and finish .I couldn't be any more happy with my new van .thanks for all your help .
Jordan SutherlandRanged on Tuesday evening to ask for part exchange on my old car for their Ford Focus ST 2016 and been told to attend following day for valuation for my old car before arranging the part exchange however had been dealt with Nigel and Nick (lovely owners) when I asked questions and they've responded the truth and explained the situation etc which made me comfortable on buying Focus ST off them for the right price as other garage (trade centre wales) tried to charge me 15,999 for same Focus ST and the Trade right cars sold the Focus ST for 12,699 at honest price.
There appeared to be having slight damages on rear passenger door and the trade right cars had booked me in for body shop repair at free charge!
On the day of part exchanging another bloke attended and persuaded the owner to let the focus ST go to him but the owner refused and done the "First came and First served" which impressed me aswell gave me cheaper APR rate with finance company due last car finance company were very high APR rate so am very pleased with their service and patience on dealing with my situation and done everything to ensure that I'm 100% satisfied with my application and car road tax etc!
Will certainly be returning there again to buy another car off them soon enough as got loads of positive feedback for their family business after buying second car from them!
Thank you Nigel and Nick for helping me out and doing your job correctly!
Dave JonesReturning customer, easy and hassle free service, good valuers, good bunch of guys too. Definitely recommend, cheers guys!
Tim ReesFriendly, knowledgeable and helpful sales team with no pressure selling, excellent from start to finish, Many Thanks would recommend to anyone
David HemerI don't normally leave reviews. However, this time I feel that I must. 2 weeks ago my lad brought a Volvo C30 from Trade Right cars. Unfortunately it developed a fault in which the repair bill was £504. When I informed, the company of the problem, they checked if it would be less expensive to carry out the work in Cardiff as we live in the Midlands. After 20 minutes the called me saying that £504 had been deposited in my account to carry out the repair. It is very refreshing in this day and age to find a small company that stands by its words and does the right thing. I would not hesitate in recommending this company in the future.
Lois Grantbrought a Peugeot 2008 had it delivered all the way to Cornwall amazing customer service from both.
car is lovely will be buying future cars from this dealership highly recommend no pushy sales and willing to do what ever is required to make sure you get the right car and deal !
Kaisha DarlingtonDrove away today with the Mini Cooper D grey, so pleased. Immaculate condition. Would highly rate a 5* to trade right cars.
Thank you Nigel & Nick
Simon CollingsVery friendly and polite staff. Car unfortunately developed an engine fault, they did all they could to get my car back on the road at no cost to me. Customer service you wouldn't normally get from a second hand car sales company, really impressed! Thanks
Bethany Baptist Cardiff Phil DunningFriendly guys - no pressure - competitive prices..
Chris RyanBought a Mercedes from Trade Right last month which has been faultless. First time I have been to a independent dealer that had no high pressure sales tactics (no mention of "someone" coming to see it tomorrow etc) and no messing about on getting the car ready for collection. Recommended
Julia HuntRecently bought a car from Trade Right, dealt with Nigel who was fantastic and really helpful. Would definitely use them again and would recommend to anyone looking for a new used car. Great service!!!
Claire StackWe have purchased many cars from this showroom and without a doubt we would only ever purchase from here, family run father and son Nigel and Nick are fab always cater to our needs even when I had a problem with my recent purchase there was no hesitation in them putting it right
Don't hesitate this is a prime example of a small business with exceptional service and after car..
Thank you guys
Nigel and Claire